After President Obama wrapped her in a well-publicized embrace, Donna Vanzant became the face of a promise of “immediate” assistance from the federal government in the days after superstorm Sandy devastated the East Coast.

But as Vanzant battled with her insurance company for the funds to rebuild her Jersey Shore marina, she had another brush with the commander-in-chief that left her feeling less confident in Washington’s efforts. After sending an email to the White House asking for the federal government to make good on its promise to help, Vanzant received a form letter that never answered her questions.

“It had nothing to do with what I was asking him. It was a form letter. It thanked me for supporting the troops,” Vanzant said in an interview The Philly Post blog on Friday. “He made a promise to rebuild on national television, and I can’t even get this money. It’s heartbreaking, really.”