People in Ohio, Michigan and 15 other states found themselves unable to use their food stamp debit-style cards on Saturday, after a routine check by vendor Xerox Corp. resulted in a system failure.
The electronic benefits system experienced a temporary shutdown during a routine test of Xerox back-up systems, company spokeswoman Jennifer Wasmer said Saturday.
“While the system is now up and running, beneficiaries in the 17 affected states continue to experience connectivity issues to access their benefits. Technical staff is addressing the issue and expect the system to be restored soon,” Wasmer said in an emailed statement. “Beneficiaries requiring access to their benefits can work with their local retailers who can activate an emergency voucher system where available. We appreciate our clients’ patience while we work through this outage as quickly as possible.”
U.S. Department of Agriculture spokeswoman Courtney Rowe underscored that the outage is not related to the government shutdown.