A highly-touted doctor search tool on the Covered California health insurance website has so far proven to be nothing but headaches for consumers and for officials of the state run insurance marketplace, who have taken the feature offline for repairs.
During the first week of enrollment that started Oct. 1, the doctor search didn’t work at all. Top officials touted it on opening day as an important tool for consumers who want to confirm that their doctor is included in any new health plan they may buy.
Early last week, Covered California officials announced the search tool was up and running. But, within hours, those using it found a slew of problems.