Disgraceful to think how our veterans are being treated.
Check it out:

In almost every instance when a problem has arisen, the response by Secretary Shinseki, assuming that he publicly expresses one at all, is almost always defensive. If anything, he appears bothered by the unending criticism facing his department, not by how the lives of our veterans and their families, whom he is sworn to serve, have been impacted by problems within the VA.

He seems far more interested in serving the needs of VA bureaucrats than he does about meeting the needs of our veterans and their families. There is simply no problem that is too great to devise an excuse for or to simply try to explain away.